1. Introduction
CablePlus respects the privacy of visitors and customers. This Privacy Policy explains how personal information may be collected, used, shared and protected when you visit our website, contact us, submit a form or use a CablePlus service.
2. Information We May Collect
Depending on how you interact with us, information may include:
- Contact information: name, email address, phone number, business name and address;
- Enquiry and service information: information you provide in a contact form, support request, service application or business communication;
- Transaction information: payment status, transaction reference and related records needed to administer a transaction. Payment card or banking details may be processed by the payment provider rather than stored by CablePlus; confirm your actual payment setup before publishing this statement;
- Technical information: IP address, browser type, operating system, pages visited, access times, referring pages and diagnostic logs, where collected by the website or its hosting services.
Please do not submit personal information that is not needed for your enquiry or service.
3. How We Use Information
We may use information, where appropriate and lawful, to:
- respond to enquiries and provide requested information, products or services;
- process applications, payments and service-related requests;
- provide customer support, send service notices and communicate about relevant updates;
- maintain, secure, troubleshoot and improve our website and services;
- prevent misuse, investigate security incidents and protect our legal rights; and
- comply with applicable legal, regulatory and accounting obligations.
4. Sharing of Information
We do not describe personal information as being available to everyone. We may share relevant information with service providers and contractors who help operate the website or deliver requested services, subject to appropriate safeguards. We may also disclose information where you request or authorise it, where required by law or lawful process, or where reasonably necessary to protect rights, safety and security.
5. Cookies and Similar Technologies
The website or its service providers may use cookies or similar technologies for essential site functions, preferences, analytics or security, depending on the configuration in use. You can manage cookies through your browser settings. Blocking cookies may affect some website functions. Before publication, confirm which cookies, analytics tools and third-party scripts the website actually uses.
6. Data Security and Retention
We use reasonable safeguards intended to protect information against unauthorised access, loss, misuse or disclosure. No internet transmission or storage system can be guaranteed to be completely secure. We retain information for as long as reasonably necessary for the purposes described in this Policy, including service delivery, recordkeeping, dispute resolution and legal compliance.
7. Your Choices and Requests
Depending on applicable law and the circumstances, you may request access to, correction of or deletion of personal information you have provided, or raise a concern about its handling. We may need to verify your request before acting and may retain certain records where legally required or otherwise permitted.
8. Third-Party Websites and Services
Our website may contain links to third-party websites or payment services. Their privacy practices are governed by their own policies. Please review those policies before providing information to them.
9. Children
Our website is intended for business and general audiences and is not specifically directed at children. If you believe a child has provided personal information to us inappropriately, contact us using the details on our official website.
10. Changes to This Privacy Policy
We may update this Policy to reflect changes in our practices, services or legal requirements. The current version will be published on this page.
11. Contact Us
For privacy-related questions or requests, use the official contact details published on cableplus.in.