1. Refund Policy
Based on the current policy reference provided for adaptation, an online refund may be considered where a transaction is incomplete—for example, where payment has been deducted from the customer’s account but the relevant user package or service has not been renewed.
Once a refund is approved and initiated, the reference policy states that the amount may take approximately 5–7 working days to reflect in the customer’s account. Actual timing may depend on the payment provider, bank and transaction method.
If payment was deducted but the service was not renewed, please contact CablePlus with the transaction reference and relevant service details so the transaction can be checked. Do not send full card details, passwords or one-time passwords.
2. Cancellation Policy
To request cancellation, contact CablePlus using the contact details or contact link published on the official website. The reference policy states that requests received later than 7 business days before the end of the current service period will be treated as cancellation for the next service period.
Please review any service-specific agreement or subscription terms that apply to your account, as those terms may explain how cancellation takes effect.
3. Information to Include in a Request
- Your name and registered contact details;
- the relevant customer or account reference, if applicable;
- the transaction reference and payment date, for payment-related requests; and
- a short description of the issue or cancellation requested.
4. Contact and Support
Please use the official contact details published on cableplus.in to submit a refund or cancellation request.